Q: How do I connect Mobillezy8 handheld to the demo database?
A:

How do I connect Mobillezy8 handheld to the demo database?

Mobileezy8 demo codes allow you to connect Mobileezy8 to a demonstration database enabling you to trial the software.  After downloading Mobileezy from the Play Store on your Android device, enter one of the following codes to connect.

  • Standard - 9999
  • Field Sales - 40011
  • Time Billing - 40012
  • Warehouse - 40013
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Q: Is Mobileezy compatible with Apple products?
A:

Is Mobileezy compatible with Apple products?

Unfortuntately, Mobileezy is not compatible with Apple products as it is an Android and PC-based software program. To use Mobileezy with Apple Mac computers, the Mobileezy desktop software can be run on a hosted server or in a virtual environment. Whilst Mobileezy v7 can be run on mobile Apple devices, the devices need to be jailbroken, which results in product warranties being voided. If you need advice on what devices are best suited to Mobileezy, please contact us on (03) 9548 9114 or refer to our hardware page for specific items.

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Q: How long will it take for me to be set up?
A:

How long will it take for me to be set up?

Getting setup can be a quick process:

  • Sole Trader, Small Business and Small Business with Stock: set up can be completed in an hour or two.  Simply download a trial, link to your accounting system and connect the handheld devices following instructions provided in the Mobileezy User Guide.
  • Mobileezy Enterprise:  Setup can be complete within a week or it may take as long as a month, depending on the resources you are able to make available during deployment and training. We will endeavour to have you up and running as quickly as possible and will guide you through the process. 

Q: How is data transferred from my accounting system to Mobileezy?
A:

How is data transferred from my accounting system to Mobileezy?

Data is transferred between Mobileezy and the accounting system using a simple process called Datalink. This is available on the Mobileezy desktop and is run on a daily basis to keep the data between the systems in sync. It can also be configured to run automatically at prescheduled times.


Q: What are the costs associated with Mobileezy software?
A:

What are the costs associated with Mobileezy software and how long does it take to be set up?

The cost of Mobileezy software will depend on the version you decide is most suited to your business. To find out what the costs are for Sole Trader, Small Business and Small Business with Stock, please visit our products page. If you decide that Mobileezy Enterprise is best suited to you, please contact us on +61 (3) 9548 9114 to discuss the various options available. 


Q: How do I know which Mobileezy version is best suited to my business?
A:

How do I know which Mobileezy version is best suited to my business?

The size and requirements of your business will determine which Mobileezy version is best suited to you. Visit our products page to find out further details on each version and to download a free 30-day obligation-free trial of Sole Trader, Small Business and Small Business with Stock. For further details, don't hesitate to contact us on +61 (3) 9548 9114.


Q: What data get transferred between Mobileezy and my accounting system?
A:

How does my data transfer between Mobileezy desktop and my accounting system?

Each accounting system is slightly different, but in general data that is transferred to Mobileezy includes:

  • Customers
  • Items
  • Item Prices
  • Employees
  • Suppliers
  • Stock Levels

Data that is sent from Mobileezy to the Accounting System includes:

  • Orders, Invoices, Quotes, Credits and Purchase Orders
  • Customers (new and alterations)
  • Stock Adjustments/Stocktakes (MYOB only)

Q: My handheld device/tablet is broken or needs replacing. What do I do?
A:

My handheld or tablet is broken. What do I do?

If you are on either Premium Assist or Basic Assist support plans, you can rent a loan device from our Loan Device Library. All rentals incure a set monthly rental fee, setup fee and freight and handling costs. To arrange this, please call us on +61 (0) 3 9548 9114.

If you supplied your own device, you will need to contact the supplier for warranty and/or repair details. If you're on Mobileezy Sole Trader, Small Business or Small Business with Stock, reloading the sofware on your replacement device is simple. Detailed instructions on how to do this can be found in the Mobileezy User Guide.


Q: What accounting systems does Mobileezy support?
A:

What accounting systems does Mobileezy support?

Mobileezy is integrated with MYOB, MYOB Account Right Live, Reckon Accounts and Xero. For a detailed listing of supported accounting systems, go to our compatible Accounting Systems page. Currently, Mobileezy has formal partnerships with MYOB, Reckon Accounts and Xero. 


Q: Will Mobileezy work on my Android phone or tablet?
A:

Will Mobileezy work on my android phone or tablet?

Mobileezy is best suited to Android devices and tablets. We recommend Motorola, Samsung and M3 devices when using Mobileezy as they have been tried and tested by our support team. For further recommendations, please refer to our hardware page for specific items. We also recommend a number of portable printers that support Mobileezy. We are able to recommend suitable hardware for your specific requirements and purchase them for you from one of our reliable suppliers.

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Q: Can I download the latest version of Mobileezy on my Android handheld or tablet?
A:

Can I download the latest version of Mobileezy for my android handheld or tablet?

Mobileezy is best suited to Android handhelds and tablets. The Mobileezy installation process is facilitated remotely by the Mobileezy support team to ensure that the installation includes a successful connection to all relevant handhelds, desktop computer and accounting sytem.


Q: How can I download the latest version of Mobileezy for my Windows mobile handheld?
A:

How can I download the latest version of Mobileezy for my Windows Mobile handheld?

Recent Windows mobile handhelds and tablets can download the latest version of Mobileezy directly from the Internet.

 Open the web browser on your handheld device and browse http://mobileezy.com/services/downloads/mobileezy-version-7-update. Follow the prompts to download and install the Mobileezy application on your device.


Q: I have basic software questions. Is there a user guide I can access?
A:

My handheld or tablet refuses to synchronise and reports the error "some errors occurred" what should I do?

Yes, there is an online User Guide that is available to all our customers. This User Guide contains detailed information on the Mobileezy software. It is provided free for your use. If you have downloaded a trial and still need help after reading these pages, please send an email to support@anigo.com.au.


Q: What devices are most suitable to Mobileezy? Where do I purchase them?
A:

I want to rename my handheld or tablet device. How do I do this?

Mobileezy is best suited to Android devices and tablets. We recommend Motorola, Samsung and M3 devices when using Mobileezy as they have been tried and tested by our support team. For further recommendations, please refer to our hardware page for specific items including portable printers that support Mobileezy. We are able to recommend suitable hardware for your specific requirements and purchase them for you from one of our reliable suppliers.

Alternatively, for users of Sole Trader, Small Business and Small Business with Stock, we hare happy for you to purchase your own devices and printers on which your Mobileezy version can be downloaded. To determine the basic hardware requirements, please visit our User Guide which will give you further guidance in selecting which device to purchase. 


Q: How are support payments in Mobileezy Enterprise structured?
A:

How to I enter my IP address into Mobileezy?

In Mobileezy Enterprise, the support package amount for both Basic Assist and Premium Assist is determined by the number of licences held or users in your company. Depending on your business's budgeting requirements, customers can chose to pay either on a monthly direct debit basis or annually. Payment for new support plans are done either on a monthly direct debit or annual basis with an initial term of 12 months. On Demand Support is paid for at the time of the call and the amount is dependent on the specific support service requested and time required to address the issue. 


Q: How does support work? What access do I have?
A:

How can I find my IP address?

With Mobileezy Enterprise Sotware, support is offered in three forms: On Demand, Basic Assist and Premium Assist.

  • On Demand: for customers who do not wish to be on a monthly support package but would rather pay a fee as and when they need assistance.
  • Basic Assist: provides users with email support and self-installation upgrades and access to our Loan Device Library.
  • Premium Assist: provides customers with priorty email and phone support, upgrades, installation and setup support, as well as access to our Loan Device Library.

We have on-site support staff who are trained in Mobileezy and are able to assist customers with software and version-related issues. For customers using Sole Trader, Small Business and Small Business with Stock, Basic Assist is the standard support package offered. However, customers wishing to speak to our support team can chose to pay for On Demand support or call us on +61 (3) 9548 9114 to upgrade their support package. 

 


Q: I'm interested in Mobileezy but not sure if it's suited to my business. How can I find out?
A:

I want to synchronise my devices over the internet back to the office. What sort of router should I buy?

Anigo Systems offers a 30-day obligation-free trial for three of its Mobileezy software versions. This trial opportunity allows you to use the software in your business and to see if it provides you with the benefits and features you need. If you decide it's not for you, then there's no obligation to continue using it. However, if it is suitable and you wish to continue using it, then you can sign up by calling us on +61 (3) 9548 9114.

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Q: What is the difference between the various versions of Mobileezy?
A:

How can I get Mobileezy Desktop data into Excel format?

There are four Mobileezy software versions which have been developed to suit a wide range of business requirements. These versions range from Mobileezy Sole Trader, which suits one person/user through to Mobileezy Enterprise, which is suited to medium to large businesses with unlimited users. Please visit our Version Comparison page to gain a better understanding of the different versions and capabilities of Mobileezy software.

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